We know what makes a good holiday

Booking Conditions

1. CONTRACT OF HIRE

The Original Cottage Company Limited trading as The Good Life Cottage Company act only as Agents for owners, and are not Principals in the matter and so the hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. The Contract of Hire is governed by English law and jurisdiction and is not effective until The Good Life Cottage Company dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.

2. INITIAL PAYMENT

Bookings will be confirmed upon receipt by The Good Life Cottage Company of the required deposit payment of £100 plus the booking fee of £30. However, if the booking is made within six weeks of the holiday commencement date, the full accommodation rental will be required.

3. BOOKING FEE

The Good Life Cottage Company charges a booking fee of £30 for your first booking in any calendar year, payable at the time of booking. Additional bookings with the same customer reference where the cottage hire period starts in the same calendar year (1st January to 31st December) will not attract a booking fee.

4. BALANCE PAYMENT

The Balance of the Hire will be due for payment six weeks before the cottage holiday commencement date. The Owner/The Good Life Cottage Company reserve the right to cancel a cottage holiday where full payment has not been received less than 21 days before the holiday commencement date. The deposit paid on such bookings is non-returnable.

5. CREDIT CARDS

We reserve the right to make a charge of 1.49% plus VAT if customers wish to pay their deposit, balance or full cost of the holiday property by Credit Card. There is no charge for debit card payments. All bookings paid for by Credit/Debit Cards are subject to these booking conditions.

6. VALUE ADDED TAX

Where VAT applies to the property rental, it is included in the quoted price at the prevailing rate. All VAT inclusive rentals are subject to change if the rate changes. The Good Life Cottage Company Confirmation of Booking is not a VAT invoice. All The Good Life Cottage Company charges include VAT at the prevailing rate and are subject to change if the rate changes.

7. CONFIRMATION OF BOOKING

Once The Good Life Cottage Company has issued a Confirmation of Booking, you are responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable, will be subject to an administration fee of £60. The Agents reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions or changes in VAT.

8. CANCELLATION

If you are forced to cancel your holiday you must inform The Good Life Cottage Company as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking with the owner. Depending on your reason for cancellation, you may, at our discretion, receive a refund of all money you have paid to us for your booking less the booking fee (if applicable), any credit-card charges, and a handling charge of £60. See Cancellation/Curtailment Policy for details of where we would normally make such a refund. In all other cases, you will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case The Good Life Cottage Company will consider a refund, less the booking fee (if applicable), any credit-card charges, and a handling charge of £90. See Cancellation/Curtailment Policy for full details.

9. PETS

Many of our cottages will accept pets and these are clearly marked in the brochure or on the website property page. More details are given in the property description. Bookings that include pets are taken on the understanding that all flea and worming treatments are up to date. Please remember that they should not be left unattended in properties and that some homeowners insist on pets remaining downstairs and off furniture at all times. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner for any damage caused. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months. For most properties a charge of £20 per pet per week or short break.

Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently (even one that doesn’t allow pets as standard) or that the property owner has a dog that sometimes occupies the property. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although all of our properties are cleaned between lets and regularly ‘deep cleaned’, we cannot guarantee that properties will be completely free from pet hair.

10. AMENITIES

The use of accommodation and amenities, where offered, such as swimming pools, rowing boats, beach huts etc. is entirely at the user's risk, and no responsibility can be accepted for injury, or loss or damage to user's or visitor's belongings. However, The Owner/The Good Life Cottage Company do not seek to exclude or limit legal liability for the negligence of their servants or agents.

11. PARTY NUMBERS

In no circumstances may more than the maximum numbers of persons, as stated in the brochure occupy a property. The Owner/The Good Life Cottage Company reserve the right to refuse admittance if this condition is not observed. In addition, The Owner/The Good Life Cottage Company reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their discretion) be unsuitable for the holiday cottages concerned.

12. YOUR RESPONSIBILITIES

For the whole of the period included within your booking, you will be responsible for the holiday cottage and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period.

13. DAMAGE

All damages and breakages are the legal responsibility of the Hirer, and their cost shall be refundable on demand. However, minor damage or breakages will not normally be charged but in circumstances where extra cleaning is required or damage beyond what is reasonably to be expected, The Owner/The Good Life Cottage Company reserve the right to charge you for any additional costs incurred as a consequence and may at their discretion refuse future bookings. The Owner/The Good Life Cottage Company reserves the right to repossess the holiday home at any time, where you or any member of your party has caused damage. The Owner/The Good Life Cottage Company shall not be liable to make a refund of any remaining portion of the hire terms paid.

Any damages/security deposits charged and administered by the Owner themselves or The Good Life Cottage Company will be cashed before the holiday and reimbursed promptly after the holiday (less any penalties which may be incurred)

14. CUSTOMER SERVICE

If you are dissatisfied with the service you received, you should contact us as soon as possible.

15. LITERATURE

The Owner/The Good Life Cottage Company take every care to ensure the accuracy of the property descriptions. All information in this brochure and on the The Good Life Cottage Company website is given in good faith and is believed to be correct at the time of going to press, but the Owner/The Good Life Cottage Company cannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be guaranteed. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. The Owner/The Good Life Cottage Company’s description of a cottage shows what amenities that property has but generally does not state what is not in the self catering property. Further, the Owner/The Good Life Cottage Company will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that The Good Life Cottage Company in acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident.

16. LEGAL

In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract between the parties shall be governed by English law and jurisdiction. Any disputes arising between you and the Owner/The Good Life Cottage Company, if not mutually resolved, shall be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.

17. AVAILABILITY

The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner/The Good Life Cottage Company then the Owner/The Good Life Cottage Company may be forced to cancel the booking. You will be advised as early as possible. Where possible, you will be offered suitable alternative accommodation, which, if not acceptable, will entitle you to a refund of all monies due. You will not as a result have any further claims against The Good Life Cottage Company or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.

18. PROPERTIES WITH CHARACTER

If you choose to holiday in an older property, remember that much of its character and charm is due to its age. Most of our cottages are well over 100 years old and were built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather. We do our best to ensure that the background heating is kept on sufficiently to compensate, even when the cottage is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns please talk to us at the time of making your reservation. Also, please remember that should traditional cottage features (steep stairs or low beams, for example) be a problem for any member of your party, you must mention this prior to booking.

Please remember that cottages in the country do attract spiders and therefore cobwebs. It does not mean that the cottage is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away! Some of our properties, particularly in remote areas, may have a private water supply from a spring or well water, which is regularly tested. In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience!

19. COMPLAINT PROCEDURE

If the Hirer wishes to make a complaint about anything connected with its hire of the property it should contact The Good Life Cottage Company as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone, send us an email or visit our office.

The Good Life Cottage Company will then either pass the complaint on to the Owner of the property to deal with or it may consider the complaint and take action to resolve this itself as soon as reasonably practicable. Please note, as per clause 1 above, the contract of hire is between the Hirer and the Owner of the property and whilst The Good Life Cottage Company may act on a goodwill basis as arbiters between the Hirer and the Owner to resolve any dispute it cannot be held liable if one or both parties are dissatisfied with the outcome.

In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied The Good Life Cottage Company or the Owners of the property the opportunity to address the issue during the Hirer’s stay.

Neither The Good Life Cottage Company or the Owners of the property accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which The Good Life Cottage Company or the Owners of the property have no control.

20. BEST PRICE GUARANTEE

We guarantee you always get the lowest price when you book your holiday property directly through us. To qualify for our Best Price Guarantee, you must find the same property, for the same party size, over the same date period and notify us within 24 hours of your booking, in writing by post or email. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. This offer does not apply to any optional extras, service charges or other fees and excludes changes in currency conversion rates. We will then validate your claim within 48 hours. The same property must be available for booking at a qualifying lower price in the same currency when we validate your claim. 

If your claim is successful, we will notify you in writing by post or email and refund the difference or adjust your outstanding balance. Only one claim may be submitted per booking. 

The Good Life Cottage Company reserves the right to deny claims if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. A claim may be invalidated if you make any changes to the reservation after the claim has been submitted and approved.

These Booking Conditions supersede any previous issues.