Please note that The Good Life Cottage Co arrange bookings of holiday accommodation as letting agents only on behalf of the owners of the property. The hiring contract is therefore between the hirer and the owner of the property for which the booking is made, and incorporates the conditions set out below:
The person, whose name appears on the booking form certifies that he or she is authorised to agree the Booking Conditions on behalf of all the persons staying at the property booked, including those substituted or added at a later date. This person MUST be a member of the party occupying the property, and must be 18 years of age or over. Bookings cannot be accepted from parties of young people.
2. Hirer’s Obligation
The hirer agrees:
(1) To permit the owners and agents reasonable access to the property to carry out any urgent maintenance.
(2) Not to sublet or share the property, except with persons nominated on the booking form.
(3) The maximum number of persons allowed at the property is clearly stated, and must not be exceeded (Owners reserve the right to refuse entry to the property or to terminate the hire without notice and without refund in the event of a hirer breaching this condition).
(4) Any problems you may encounter with the property must be reported to The Good Life Cottage Co as agents as soon as possible and not left until the day of departure.
3. Good Housekeeping Deposit
The Good Housekeeping Deposit is a bond which reflects your agreement to leave the property in the condition in which you found it. The Good Housekeeping Deposit will be taken by the swipe of a credit/debit card immediately before the start date of the holiday. The swipe will give an authorisation code that will allow The Good Life Cottage Co to deduct monies to cover the cost of any damage to furniture, fittings, goods or to the property itself or to cover any extra cleaning over and above that reasonably expected in breach of points 2 and 4. In the unlikely event of a claim being made on your Good Housekeeping Deposit, you will be written to with an explanation as to the reason.
Is not included in the rental for the majority of properties. It is payable for on departure, and is charged for by simple meter reading.
A maximum of two pets are welcome at most properties, but not all, so please check when booking.
(a) Where pets are allowed, pet owners are responsible for any extra cleaning that may be required, either in the property or the grounds and any costs so incurred will be pursued as above
(b) Pets MUST NOT under any circumstances be allowed on any soft furnishings or beds
(c) Prior consent MUST be obtained for more than 2 pets
(d) Pets shall not cause any annoyance or become a nuisance, or intimidate occupants of adjoining premises
(e) Pets shall not AT ANY TIME be left ALONE in the property
(f) Owners and their agents, reserve the right to insist upon the removal of animals in the event of a breach of these conditions Please note: The fact that a property accepts pets does not mean it has a garden and if it does have a garden, it does not mean this is a ‘dog-proof’ garden.
6. No Smoking
Guests are requested not to smoke inside any of the cottages.
7. Lost Property
We will retain lost property items at our offices for 28 days from the date of departure. No food or drink items will be retained.
8. Cause for Complaint
If there is a complaint, it must be reported immediately to allow us, if possible, to redress the situation. It is too late to report a problem after your holiday. 9. Payment
A deposit of £100.00 or £200.00 per week is required to secure a booking (depending on size of cottage – please check when making your booking). There is a 2.5% fee for using credit cards (3% for American Express) for payment, with no charge for debit cards or cheques. Cancellation insurance is compulsory unless the details of your own Cancellation Insurance policy are supplied, since the deposit is non-refundable and the hirer is liable for the whole amount of the rental if the property is not re-let for the cancelled holiday. (See Clause 11for details.) The balance of the rental must be paid 42 days (6 weeks) before the commencement of the holiday. The full rental is payable if you are due to occupy a property within the 42 days (6 weeks) period from the date of booking.
This is updated and published each year.
If the hirer wishes to cancel the booking for non-insurable reasons, he/she should advise the Letting Agents immediately by telephone, followed by a confirmatory letter. Upon receipt of such a letter the agents will (but without obligation whatsoever to the hirer) use their best endeavours to obtain a replacement letting and, if such a replacement is obtained, will then refund the hirer any monies paid, less the non–refundable deposit. If the agents are not able to re-let, the OWNER shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge. Cancellation of bookings due to ‘Acts of God’ or matters beyond our control will not be accepted where access is still possible to the property
12. Arrival and Departure Times
Properties are only available FROM 4.30 pm on the day of arrival, and must be vacated BY 10.00 am on the day of departure. This allows time to prepare the cottages for the next arrivals. It may be possible for an earlier entry time to be arranged but his must be done in advance – please check with the office prior to your arrival.
13. Non-Availability of Property
If for any reason beyond the agent’s control, a property becomes unavailable on the date booked, all rent paid in advance will be refunded in full where alternative accommodation cannot be offered. The hirer shall have no further claims against the owners or agents. If, for reasons beyond our control, a property becomes uninhabitable during your stay – for example, a burst pipe causes major damage and cannot be repaired within an appropriate time frame, we shall make every endeavour to offer suitable alternative accommodation if it is available. If none is available, we shall offer a refund of monies paid to us on a pro rata amount depending on the length of stay prior to departure.
In exceptional circumstances, and with sufficient notice time that we can relet*, we will permit the hirer to transfer their booking at the same property, to a date within the same year (subject to availability). There is a £25 administration charge for all booking transfers.
No liability is accepted for any loss, damage, sickness or injury, howsoever caused, which may be sustained, during the holiday to the hirer, or any member of the hirer’s party or any invited person, or any car and its contents, or any possession of the hirer or any member of the hirer’s party or guest unless this results from the negligence of the agent or its employees acting in the course of their employment. As The Good Life Cottage Co acts only as agent for the owners of the properties it lets, The Good Life Cottage Co cannot accept any liability for any act(s) or omission(s) of the owner or anyone representing or employed by the owner. Compensation payments will not apply where we cannot fulfil our obligations due to unforeseeable circumstances such as natural disaster, adverse weather conditions, health risks and epidemics, fire and other similar factors beyond our control. 16. If something in or as part of the property becomes unavailable (e.g. Garden, Sky package, washing machine etc.) The Good Life Cottage Co accept no liability whatsoever.
NB: ONCE YOU HAVE RECEIVED YOUR RECEIPT AND CONFIRMATION OF YOUR BOOKING, YOU MUST CHECK IT CAREFULLY AND REPORT ANY ERRORS TO US IMMEDIATELY. WE RETAIN THE RIGHT TO MODIFY THE BOOKING CONDITIONS AT ANY POINT.